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Is WoW Health an Insurance Plan?
No, WoW Health is a software platform that brings healthcare products and services by our partners on a “cash” basis which gives our members the transparency and choice to make the most informed healthcare decisions.
General WoW Plus
Are There Any Pre-authorizations or Permissions Required to Use a Service?
No, there are no restrictions for you to use any of the WoW Health services; however there are certain services like medications and diagnostic tests that require a prescription by a treating medical provider.
General
Are There Any Copays or Deductibles with WoW Health Services or Products?
No, WoW Health is not an insurance product so there are no copays or deductibles. You pay what the stated price is, no surprises. Unlike insurance, you will not be billed for any product or service that you have not agreed to before you obtain the service. It is price transparency at its best.
General
Does the Money I Spend on WoW Health Count Towards My Deductible?
No, the money used does NOT count towards the deductible because WoW Health is not an insurance product. We are able to bring you affordable and high quality healthcare because the medical service providers do not have to submit claims and bills, thus decreasing their overhead costs.
General
Can I use my HSA/FSA debit cards?
Yes, you can use your HSA or FSA debit cards to pay for costs at provider clinics and pharmacies. However, due to IRS rules, you may not use your HSA or FSA funds to pay for any memberships including WoW Health plans which are considered memberships.
Please use a regular credit or debit card to pay for WoW Plus memberships.
General
Why Am I Charged the Full Amount When I Make an Appointment?
You are charged the full amount of service when you make an appointment because that money is kept in an "escrow-type" account so when the encounter is completed, money can be released to the medical service provider. This ensures timely payment for the medical service which allows the medical provider to give you the very best price for their services by eliminating paperwork and possibility of non-payment.
General
Can I Cancel My Appointment?
Yes, you can cancel your appointment but you have to abide by the rules of the medical service provider. Our medical service providers charge as low as 30% of the regular market rate so they can not afford cancellations and no-shows. Usually most appointments can be canceled without penalty up to 48-hours ahead of time.
General
If I Have an Issue with Any Aspect of My Service, Whom Should I Contact?
WoW Health is a service but all of our medical service providers are independent businesses. We ask that you contact the medical service provider first and try to obtain resolution of any issues. However, if there are any outstanding issues, we would love to hear from you so we can facilitate a solution that would be acceptable to both parties.
General
Who Do I Contact for Technology or Software Related Issues?
Any software or technology related issues should be addressed with WoW Health directly. Our trained staff are available 24-hours, 365-days a year to address any need.
General
Why Don't I See My Usual Doctor When I Search for Him/Her?
If you do not see the provider that you are looking for, please check your search parameters. Sometimes your desired date of service or distance or type of service does not match what that medical service provider may be offering. Also WoW Health is a voluntary marketplace and it is possible that the particular medical service provider is not part of our ecosystem. Please send us the name and any contact information so we can reach out to the particular provider and invite them to be a part of our free market healthcare system. WoW Health is FREE for all medical providers so there is no barrier to joining.
General
Do I Have to Pay to be a Part of WoW Health?
No, there are no membership fees or costs to be a part of the WoW Health free market healthcare ecosystem for any users. You only pay for services or membership plans once you have established an account and decide to obtain that service or product.
General
How is My Data and Records Protected?
Your security is our top priority. WoW Health follows best practices for security, and is HIPAA compliant. All of your information is encrypted and kept in Google Cloud Platform. We use SSL certificates to ensure the privacy and protection of our platform.
General
Does WoW Health Share Any of My Health Records with Other Entities?
No, WoW Health does not sell or share any of your information or health records with any vendors or third parties. We may use DE-IDENTIFIED health meta-data for research purposes but that does NOT identify you personally.
General
Do You Share Any of My Data with My Employer?
No, we do not share any of your medical records with your employers. You may share this information for employer related reimbursement but that is your choice.
General
If I Share My "Wallet" with a Family Member, Can I See Their Medical Records or Health Data?
No, sharing the wallet with a family member for financial purposes does not expose or share any of the health records between accounts. Even the health data and records for your minor children are kept in separate accounts--we just give you the ability to manage their accounts until they reach the legal age to consent for treatment.
General
What Is Virtual Urgent Care?
Virtual Urgent Care allows healthcare providers to evaluate, diagnose, and treat patients using technologies like telephone or video calls. WoW Health's Telemedicine plan is a HIPAA secured way for a patient to get a medical evaluation, 24/7, from anywhere, with licensed medical providers like doctors, psychologists, therapists, etc.
Services Virtual Urgent Care
Is Virtual Urgent Care Safe?
Virtual Urgent Care has been practiced for over 25 years. While it is not appropriate for every clinical scenario, it is estimated that about 3 out 4 medical encounters can be effectively performed via Telemedicine. All Telemedicine encounters are performed on our HIPAA secure platform so you have the peace of mind that your information is always kept safe.
Services Virtual Urgent Care
What If I Need Care Late At Night Or Over The Weekend?
You can request an urgent care visit 24/7/365.
Are there any additional charges for VUC in WoW Plus? No, you get virtual urgent care in your WoW Plus plan without paying any additional charges.
Services Virtual Urgent Care
Can I Get A Prescription After My Virtual Urgent Care Session?
Yes, when deemed appropriate by the treating doctor, a prescription will be sent electronically to your pharmacy.
Services Virtual Urgent Care
What Is Virtual Counseling?
Virtual Counseling allows licensed professionals to provide therapy or mental counseling remotely, using technologies like telephone or video calls.
Services Mental Health Counseling
Are Sessions Secure?
All your counseling encounters are performed on our HIPAA secure platform so you have the peace of mind that your information is always kept safe.
Services Mental Health Counseling
Can Virtual Counseling help me with handling stress at work and home, money management issues, or health issues?
Yes, as Behavioral Health Virtual Counseling, gives you immediate access to thousands of Masters – level professionals who are specialized in guiding you through these problems.
Services Mental Health Counseling
What If I Need Care Late At Night Or Over The Weekend?
You can request an urgent care visit 24/7/365.
Services Mental Health Counseling
How do I know if virtual counseling is a good fit for me?
YCounseling is beneficial in managing many common psychological problems. You will get great insight in your first session if it is a good fit for you, and you will be able to gather more resources to take better care of yourself.
Services Mental Health Counseling
What Are The Advantages Of Making An Appointment With WoW Health For Imaging Services?
Diagnostic and imaging services can be complicated with different billing entities like the facility and the radiologist. WoW Health ensures that you are given one price for the whole event which is inclusive of the report by a certified radiologist. It is a great way to ensure that you do not end up with surprise bills.
Services Imaging Services
How Do I Know The Quality Of The Imaging Center?
All of our centers are accredited and licensed. Also before you accept and pay for the imaging service, you will be given the name of the center so you have an opportunity to perform your own search and due diligence for your peace of mind.
Services Imaging Services
Can I Cancel An Appointment?
Yes, you can cancel an appointment but you have to clarify cancellation rules with the medical practice to make sure that you are not responsible for any cancellation fees. As you can imagine, imaging centers can not function with last minute cancellations, especially when they are providing discounted services to our members.
Services Imaging Services
How Do I Make An Appointment?
You can search for the needed imaging service and initiate a request. You will need a prescription/order for the imaging study by a doctor, which is required by law. You will be contacted in one business day to gather information, and all of your questions will be answered. After this call, you will be sent a written proposal with the particulars of your imaging test--when, where, how much will the whole thing cost, etc. Once you are satisfied, you will pay and accept the proposal to confirm the appointment.
Services Imaging Services
What Do I Do Once I Have Accepted The Proposal And Paid For It?
You will have the contact information of your concierge to ask any questions. On the day of the test, you will go to the center and follow the instructions provided to you by your concierge.
Services Imaging Services
What Are The Advantages Of Making An Appointment With WoW Health For Imaging Services?
Diagnostic and imaging services can be complicated with different billing entities like the facility and the radiologist. WoW Health ensures that you are given one price for the whole event which is inclusive of the report by a certified radiologist. It is a great way to ensure that you do not end up with surprise bills.
Services Surgical Services
How Do I Know The Quality Of The Imaging Center?
All of our centers are accredited and licensed. Also before you accept and pay for the procedure, you will be given the name of the doctor and the center so you have an opportunity to perform your own search and due diligence for your peace of mind. Many times the doctor will meet with you before the procedure as well, which is a great way to assess your rapport withthe doctor as well.
Services Surgical Services
Can I Cancel An Appointment?
You can search for the needed imaging service and initiate a request. You will need a prescription/order for the imaging study by a doctor, which is required by law. You will be contacted in one business day to gather information, and all of your questions will be answered. After this call, you will be sent a written proposal with the particulars of your imaging test--when, where, how much will the whole thing cost, etc. Once you are satisfied, you will pay and accept the proposal to confirm the appointment.
Services Surgical Services
What Do I Do Once I Have Accepted The Proposal And Paid For It?
You will have the contact information of your concierge to ask any questions. On the day of the test, you will go to the center and follow the instructions provided to you by your concierge.
Services Surgical Services
Why Does WoW Health Provide HealthShare?
Over 90% of events in healthcare take place in the outpatient setting like office visits, mammograms, routine medications, etc.--what we refer to as Everyday Care. WoW Health provides directpay access to members for this Everyday Care. However, 5-7% of events are large medical needs like ER visits, hospitalizations, pregnancy care, surgeries, etc. which are expensive. WoW Health provides access to a NON-INSURANCE solution called HealthShare. In this arrangement, a community of users agree to pay for routine or Everyday Care themselves, and then have the community pay the balance of large medical needs after the member has paid his/her share called IUA. WoW Health offers two IUA levels of $1000 and $2500. This approach of paying directly for smaller everyday care expenses, and being a member of the HealthSharing community for large medical expenses, saves WoW Health members over 50% for their complete healthcare.
Services Health Sharing
Is HealthShare Insurance?
No. Insurance arrangements are a contract whereby one party agrees to be legally responsible for and accept another party’s risk of loss in exchange for a payment—a premium. HealthSharing is an arrangement whereby members agree to share medical expenses through the act of voluntary giving. HealthSharing does not assess applicants’ health risks because neither the HealthShare nor its members are assuming financial liability for any other member’s risk. Unlike insurance, the focus of HealthShare is to provide an avenue for members to help each other bear their immediate healthcare expenses.When health care costs are paid by someone other than the person receiving care, as is typically the case when an insurance company or government entity agrees to cover such costs, the healthcare model can be undermined. HealthShares believe many of the current problems with the healthcare system are the direct result of restricting personal freedom and responsibility through dependence on third-party payers. HealthSharing is designed to allow members to help one another while maintaining freedom of choice and personal responsibility.ontract whereby one party agrees to be legally responsible for and accept another party’s risk of loss in exchange for a payment—a premium. HealthSharing is an arrangement whereby members agree to share medical expenses through the act of voluntary giving. Zion Health does not assess applicants’ health risks because neither Zion Health nor its members are assuming financial liability for any other member’s risk. Unlike insurance, the focus of Zion Health is to provide an avenue for members to help each other bear their immediate healthcare expenses.When health care costs are paid by someone other than the person receiving care, as is typically the case when an insurance company or government entity agrees to cover such costs, the healthcare model can be undermined. Zion Health believes many of the current problems with the healthcare system are the direct result of restricting personal freedom and responsibility through dependence on third-party payers. Zion Health is designed to allow members to help one another while maintaining freedom of choice and personal responsibility.
Services Health Sharing
Does HealthShare Charge Monthly Premiums?
Because HealthSharing is not insurance, it does not charge premiums. Rather, HealthShare members freely choose to assist other members with their medical expenses by contributing a predetermined amount each month via a membership. Ninety percent (90%) of each member’s monthly membership are designated solely for assisting other members’ needs.
Services Health Sharing
Are HealthShares Legal?
HealthShares are nonprofit organizations, and are required to abide by certain state and federal regulations.
Services Health Sharing
Does HealthShare Comply With The Affordable Care Act Requirements?
HealthShare is not a substitute for insurance as defined by the Affordable Care Act and therefore does not meet the requirements by itself.
Services Health Sharing
How Does HealthShare Handle Medical Claims?
Because there is no transfer of risk, as defined in applicable insurance rules and regulations, with respect to the HealthSharing program, no “claim” is ever owed by the HealthShare on behalf of any member. When members incur eligible medical expenses for a new accident, injury or illness that they anticipate likely to be in excess of their chosen Initial Unshared Amount (IUA), they may contact the HealthShare and open a Needs Case. A Need includes all of the eligible expenses surrounding that new issue, accident or illness. The member is required to meet the IUA once for a given Need. A Need is considered closed after 12 months have passed without further expenses attributed to that particular Need. Once a Need Case is opened, providers can send bills directly to the HealthShare using standard electronic correspondence tools in the medical industry (EDI). If not sent directly from the provider, members are required to submit proof of their medical expenses to the HealthShare which then evaluates each submission for eligibility or ineligibility based on the Member Guidelines. Eligible needs are designated for sharing using the funds accumulated through monthly memberships by the HealthShare community.
Services Health Sharing
Does HealthShare Use Deductibles And Coinsurance?
No, the HealthSharing process differs significantly from insurance practices in this regard to the member’s advantage. When members incur an eligible medical expense that exceeds the initial unshareable amount (IUA), any amount above the IUA may be eligible for sharing. Also members are responsible for a maximum of three IUAs in a 12-month period. On the fourth medical need in a household, the member no longer needs to pay the initial unshareable amount. If the additional medical expenses are more than $500, the remaining costs are fully shareable with the community.
Services Health Sharing
Do All The Monthly Contributions Go Toward Member’s Medical Expenses?
Over ninety percent of all monthly contributions go toward sharing in medical needs. Each month, less than 10% of contributions are retained by the HealthShare for administrative costs. An audit of the HealthShare’s finances is conducted each year by an independent firm and made available online.
Services Health Sharing
Who Can Join the HealthShare?
Anyone between the ages of 18 to 65 can join the HealthShare by agreeing to follow the Member Guidelines and abide by the Principles of Membership. Membership expires when an individual reaches the age of 65 as those members become Medicare eligible. Newborns who are not born under an eligible maternity need to have a seven-day waiting period before they can be added to the family’s membership. “Children” under a parent’s membership may remain on the family plan until age 26, or unless he/she has a child, or unless he/she gets married.
Services Health Sharing
What Kinds Of Needs Do HealthShare Members Share?
In general, needs for illnesses or injuries resulting in visits to licensed medical providers, emergency rooms, testing facilities, or hospitals are shared on a per person, per incident basis once the member has met their personal responsibility by paying their initial unshareable amount (IUA).
Services Health Sharing
What Kinds Of Needs Do HealthShare Members Not Share?
Needs resulting from medical conditions that existed prior to the effective date are typically not shared or are shared in a limited capacity. For any needs that do not qualify for sharing but that create a financial burden to your family, the Additional Giving program may be of assistance. Each member has an IUA (initial unshareable amount) for which reimbursement from the Benevolent Fund will not be made.
Services Health Sharing
What Amounts Do Members Share For Maternity Needs?
For a pregnancy that begins 60 days after the start of a member’s effective date, maternity needs are shared like any other need. For a pregnancy that began prior to a member’s effective date, pregnancy is treated as a pre-existing condition and not shared.
Services Health Sharing
Are My Pre-Existing Conditions Always Unshareable?
In the first year of membership, pre-existing conditions are not sharable with the HealthShare community. Pre-existing conditions have a phase-in period wherein sharing is limited. Starting from the initial enrollment date, members have a one-year waiting period before pre-existing conditions are shareable. After the first year, pre-existing needs are eligible for sharing on a limited basis, with the amount increasing each membership year. Members are never required to pay a second IUA for the same need, including pre-existing conditions. HealthShares attempt to negotiate all medical bills received. Even if a pre-existing condition is not shareable, members may still receive discounts for their services through negotiation. Shareable amount for pre-existing conditions are Year One: $0 (waiting period)
Year Two: $25,000 maximum per need per year
Year Three: $50,000 maximum per need per year
Year Four: $125,000 maximum per need per year After year four of membership, expenses related to pre-existing conditions will remain shareable at a maximum of $125,000 in a 12-month rolling period and resetting each membership year.
Services Health Sharing
Are There Conditions That Are Exempt From The Pre-Existing Conditions Clause?
Yes, high blood pressure, high cholesterol, and diabetes (types 1 and 2) will not be considered pre-existing conditions as long as the member has not been hospitalized for the condition in the past 12 months and is able to control it through medication and/or diet.
Services Health Sharing
How About Medical Costs Incurred Outside The United States?
Members who are traveling abroad, eligible needs can be shared no matter where in the world they were incurred and treated. Members interested in “medical tourism” need prior written approval from the HealthShare before treatment.
Services Health Sharing
What Happens If the HealthShare’s Needs Exceed The Monthly Contributions Received?
HealthShares keep separate funds to share member needs in the event that medical needs exceed the monthly contributions received. To date, all eligible needs have been shared in full without need to draw from the saved funds. However, if the rare event occurs that all needs cannot be met for a given month, HealthShare will use a prorating method to evenly distribute the available funds among members with needs. For example, if the monthly contributions received for a given month amounts to 80% of the needs submitted for that month, each member would have 80% of their eligible expenses shared that month. The HealthSharing community has not needed to prorate member needs in the past, and is well prepared in the event that needs exceed member contributions.
Services Health Sharing
Can I Offer HealthSharing Through My Company Or Group?
Yes. Although HealthSharing is an individual and family program, we allow for a company contribution list. Employees who participate can be added or removed from the contributions list at any time and billed directly. Participation in the HealthSharing program is always voluntary, both from the company’s and the employee’s perspectives. Business owners choose to work with HealthShares because they value community and personal responsibility, and because they want to use a cost sharing approach to ensure provision of quality healthcare for their employees. There are numerous factors that contribute to HealthShare's greater efficiencies for both companies and employees.
Services Health Sharing
Can I Choose My Own Doctors And Hospitals Without Being Penalized?
Yes. Each member’s personal freedom to select the medical providers of their choice is fundamental to the HealthShare’s philosophy. HealthSharing endeavors to provide members with information and recommendations to help them identify and receive treatment from the highest quality health provider(s). Accordingly, there are no out-of-network penalties or other restrictions. There is no penalty for the member for not using the WoW Health’s provider community. If a member finds a better arrangement with a provider not in the WoW Health community, we encourage the member to share that information with us so we can perhaps add that provider to the larger WoW Health provider community to benefit everyone.
Services Health Sharing
Can My Membership Be Dropped If I Have Very High Medical Needs?
Members cannot be dropped from the sharing program due to their medical needs. Neither membership nor monthly contribution is adversely impacted by the amount of medical expenses a member or their family members may have.
Services Health Sharing
Is There A Lifetime Or Yearly Maximum Amount That Is Eligible For Sharing For Any One Person Or Family?
There are no limits on lifetime or annual maximum amounts, or even number of needs eligible for sharing for most medical needs. Some conditions, like hormone injections or hyperbaric treatments, have limits which are generally calculated per need. The Membership Guidelines which are available for review during sign up can provide more details.
Services Health Sharing
How Can I Book an In-Person Primary Care Appointment?
To book an in-person care appointment, the steps are the following.
- Log in to your WoW Health account.
- Click on the "Dashboard" on the top bar.
- Click "See a Doctor".
- Select the "Primary Care" option.
- Use the Patient Advocacy Line (PAL) if needed, to assist with finding and booking a visit.
- Complete the booking process and note the appointment details.
- Ensure you bring any necessary documentation or details for the appointment.
Services In-Person Primary Care
What Services Are Included in In-Person Primary Care?
In-person primary care covers routine check-ups, vaccinations, blood tests, screenings, and management of chronic illnesses like diabetes or hypertension.
Services In-Person Primary Care
Do I Need Insurance for In-Person Primary Care?
No, WoW Health offers transparent service pricing, allowing you to pay directly without any need for health insurance.
Services In-Person Primary Care
Can I Choose My Primary Care Provider?
Yes, you can browse the list of available providers on the WoW Health platform and select one based on your preference, location, or expertise.
Services In-Person Primary Care
Is Follow-Up Care Included?
No, follow-up visits are not included in the initial in-person primary care visit fee. Each visit is billed separately.
Services In-Person Primary Care
What Is In-Person Urgent Care?
In-person urgent care provides immediate medical attention for non-life-threatening conditions, such as minor injuries, infections, or illnesses, without needing an appointment.
Services In-Person Urgent Care
How Can I Find a Nearby Urgent Care Center?
- Log in to your WoW Health account.
- Click on the "Dashboard" on the top bar.
- Click "See a Doctor".
- Select the "Urgent Care" option.
- Use the Patient Advocacy Line (PAL), if needed, to assist with finding and booking a visit.
- Complete the booking process and note the appointment details.
- Ensure you bring any necessary documentation or details for the appointment.
Services In-Person Urgent Care
What Conditions Are Treated for In-Person Urgent Care?
In-person urgent care typically treats non-life-threatening conditions, such as:
- Minor injuries (sprains, strains, cuts, or burns).
- Common illnesses (colds, flu, ear infections, or strep throat).
- Allergies, rashes, or minor skin infections.
- Mild respiratory issues (bronchitis or asthma flare-ups).
- Minor fractures (e.g., finger or toe).
Services In-Person Urgent Care
Are Lab Tests and X-Rays Available at Urgent Care Centers?
Yes, many urgent care centers offer lab tests and X-rays on-site to diagnose conditions like infections, fractures, or other minor issues. Availability can vary, so it's a good idea to confirm with the specific urgent care center beforehand.
Services In-Person Urgent Care
What discount is offered on in-person primary care (premium)?
With the Premium Membership, in-person primary care visits are available for a flat fee of $10 per visit as an add-on service with additional charges.
Services In-Person Primary Care (Premium)
For which services, these visits are suitable?
These visits are ideal for routine check-ups, managing chronic conditions, or addressing non-urgent health concerns.
Services In-Person Primary Care (Premium)
What discount is offered on in-person urgent care (premium)?
With WoW Health, in-person urgent care visits are available for a flat fee of $25 per visit as an add-on service with additional charges.
Services In-person Urgent Care (Premium)
For which services, these visits are suitable?
These visits are suitable for treating minor injuries, infections, and illnesses that need prompt attention but are not considered emergencies. Additional services like lab tests or X-rays at the urgent care center may incur extra costs.
Services In-person Urgent Care (Premium)
What Is Virtual Primary Care?
Virtual primary care provides online consultations with licensed healthcare providers for routine check-ups, chronic disease management, and general health concerns, all from the comfort of your home.
Services Virtual Primary Care
Is My Information Secure During Virtual Consultations?
Yes, all virtual consultations are conducted on HIPAA-compliant platforms to ensure your data and privacy are fully protected.
Services Virtual Primary Care
What Conditions Can Be Managed with Virtual Primary Care?
Virtual primary care can manage a variety of non-urgent health concerns, including:
- Chronic condition management: Diabetes, hypertension, asthma, etc.
- Common illnesses: Colds, flu, sinus infections, or allergies.
- Skin issues: Rashes, acne, or eczema.
- Medication refills: For existing prescriptions (non-controlled substances).
- Preventive care: Wellness checks, dietary advice, and mental health support.
Services Virtual Primary Care
Is Virtual Primary Care Covered in My WoW Health Membership?
Yes, virtual primary care is included in Plus and Comprehensive WoW Health membership.But it is not included in the basic plan.
Services Virtual Primary Care
What Technology Do I Need for a Virtual Appointment?
You’ll need a smartphone, tablet, or computer with a stable internet connection and a camera for video consultations.
Services Virtual Primary Care
What Is an In-Person Appointment with a Specialist?
It’s a face-to-face consultation with a medical specialist who focuses on specific areas like cardiology, dermatology, orthopedics, or other advanced medical fields.
Services In-person appointment with a specialist
How Do I Schedule an In-person appointment with a Specialist?
- Log in to your WoW Health account.
- Go to the "Dashboard" from the top bar.
- Click on “See a Doctor”
- Select the “Message a Specialist” option.
- Click on “Access Portal”.
- Fill out the required details about your symptoms and health concerns.
- Submit your request.
Services In-person appointment with a specialist
What Conditions Can Specialists Treat?
Specialists can treat specific and complex conditions within their areas of expertise, such as:
Cardiologists: Heart diseases, hypertension, or arrhythmias.
Orthopedists: Bone fractures, joint pain, or arthritis.
Dermatologists: Skin conditions like psoriasis, eczema, or skin cancer.
Endocrinologists: Diabetes, thyroid disorders, or hormonal imbalances.
Gastroenterologists: Digestive issues like IBS, acid reflux, or ulcers.
Neurologists: Migraines, seizures, or neurological disorders.
Allergists: Seasonal allergies, asthma, or food allergies.
Cardiologists: Heart diseases, hypertension, or arrhythmias.
Orthopedists: Bone fractures, joint pain, or arthritis.
Dermatologists: Skin conditions like psoriasis, eczema, or skin cancer.
Endocrinologists: Diabetes, thyroid disorders, or hormonal imbalances.
Gastroenterologists: Digestive issues like IBS, acid reflux, or ulcers.
Neurologists: Migraines, seizures, or neurological disorders.
Allergists: Seasonal allergies, asthma, or food allergies.
Services In-person appointment with a specialist
Can I Choose My Specialist?
Yes, WoW Health provides a list of specialists, and you can select one based on their expertise, location, or patient reviews.
Services In-person appointment with a specialist
Are Diagnostic Tests or Procedures Included in the Appointment?
No, diagnostic tests or procedures (such as lab tests, X-rays, or imaging) are typically not included in the appointment fee. These are billed separately by the provider or facility performing the test.
Services In-person appointment with a specialist
What is WoW Health's Tele-Psychology Service?
WoW Health’s tele-psychology service connects you with licensed mental health professionals through secure online platforms for therapy and counseling sessions.
Services Tele-Psychology
How Can I Book a Tele-Psychology Session?
To book a Tele-Psychology appointment with WoW Health:
- Log in to your WoW Health account.
- Go to the "Mental Health & Wellness" section.
- Select "Tele-Psychology."
- Schedule an appointment by following the on-screen prompts.
Services Tele-Psychology
Is Tele-Psychology Confidential on WoW Health?
Yes, all sessions are conducted through HIPAA-compliant platforms, ensuring your privacy and confidentiality.
Services Tele-Psychology
Can I Choose My Psychologist?
Absolutely! WoW Health allows you to browse profiles of available therapists and select one based on their expertise, credentials, and approach.
Services Tele-Psychology
How Do I Book a Tele-Psychiatry Appointment?
To book a Tele-Psychology appointment with WoW Health:
- Log in to your WoW Health account.
- Go to the "Mental Health & Wellness" section.
- Select "Tele-Psychiatry."
- Schedule an appointment by following the on-screen prompts.
Services Tele-psychiatry
Is Tele-Psychiatry Confidential?
Yes, all tele-psychiatry sessions on WoW Health are conducted on secure, HIPAA-compliant platforms, ensuring your privacy is protected.
Services Tele-psychiatry
Can I Choose My Psychiatrist?
Yes, you can view available psychiatrists on WoW Health, read their profiles, and choose the one that fits your needs and preferences.
Services Tele-psychiatry
What Conditions Can Be Treated with Tele-Psychiatry?
Tele-psychiatry on WoW Health can help with conditions like depression, anxiety, bipolar disorder, OCD, ADHD, PTSD, and other mental health issues that may require medication or psychiatric support.
Services Tele-psychiatry
What Lab Tests Are Available Through WoW Health?
WoW Health provides access to a variety of lab tests through their membership, including but not limited to:
- Basic blood tests: Complete blood count (CBC), lipid panel, etc.
- Cholesterol screenings
- Diabetes tests: Blood glucose and A1c levels.
- Thyroid function tests
- Liver and kidney function tests
- STD testing
- Hormonal testing
- Vitamin and nutrient levels
Services Lab Tests
How Do I book a Lab Test appointment?
- Log In to Your “WoW Health” Account
- Go to the “Dashboard”.
- Then click on the “Diagnostics & Procedures” option.
- Now, here, you have both lab tests and imaging options. You have to click on the option you want to select.
- For the Lab test, you have to click on “Access Portal,” and for Imaging services, click on “Request Appointment”.
- Then, you have to answer queries, including the name of the test, date and time, and preferred location. Then click on Request Appointment.
- After the request submission, our concierge will contact you in 24 Hours to confirm your imaging needs and preferences.
- The concierge will guide you to imaging centers with available discounted rates.
- Choose your preferred location and schedule, then confirm the details with the concierge.
Services Lab Tests
Are Lab Tests Covered by WoW Health Membership Plans?
You can get upto 60% off on Labs with WoW Health membership plans. HealthShare primarily covers significant medical expenses. Under the preventive care plan, only one lab test per year is covered
Services Lab Tests
Where Are WoW Health’s Lab Tests Conducted?
WoW Health's lab tests are typically conducted through partnered laboratories. These labs are selected based on their ability to provide affordable and accessible testing services for members.
For specific test locations, you can check with WoW Health or consult the "Labs" section on their website, where they may list the labs available in your area or provide instructions on how to access testing services.
For specific test locations, you can check with WoW Health or consult the "Labs" section on their website, where they may list the labs available in your area or provide instructions on how to access testing services.
Services Lab Tests
Which dental services are available at WoW Health?
WoW Health provides access to a range of dental services through its membership plans, which may include:
- Preventive care: Routine cleanings, exams, and X-rays.
- Basic dental services: Fillings, extractions, and simple treatments.
- Discounted specialist services: Root canals, crowns, and other specialized care.
Services Dental Services
How Do I Book a Dental Appointment?
- Log In to Your “WoW Health” Account
- Go to the Dashboard.
- Go to the “Dental and Vision”.
- Then you have to select the “Dental Care” option.
- Click on the “Search Dentists” option.
- Search by Dentist name or Practice name and enter the zip code in the search bar.
- Review the list of available dentists in your area and select the one that best suits your requirements.
- Call your preferred dentist at the number below to schedule your appointment.
- Download your dental card, and please show your dental card to the provider to avail of the discount at the time of the appointment.
Services Dental Services
Do I Need Insurance to Use WoW Health’s Dental Services?
No, you do not need insurance to use WoW Health’s dental services. Payments are made directly, but membership may offer discounts or additional benefits.
Services Dental Services
Can I Choose My Dentist?
Yes, WoW Health allows you to browse profiles of available dentists and select one based on their expertise, location, and patient reviews.
Services Dental Services
What Vision Care Services Are Available on WoW Health?
WoW Health offers a range of vision care services, including eye exams, prescription glasses, contact lenses, glaucoma screenings, and consultations for eye health issues.
Services Vision Care
How Do I Book a Vision Care Appointment?
To book a vision care appointment through WoW Health:
- Log in to your WoW Health account.
- Navigate to the "Dental & Vision Care" section.
- Choose "Vision Care" for a vision care provider.
- Browse through available providers and choose one based on your location and preferences.
- Complete the booking process by selecting a time and confirming your appointment.
Services Vision Care
Can I Get Prescription Glasses or Contact Lenses Through WoW Health?
Yes, WoW Health offers prescription glasses and contact lenses at discounted prices.
Services Vision Care
Can I Choose My Eye Doctor?
Yes, WoW Health allows you to browse profiles of available optometrists and choose the one that best suits your needs.
Services Vision Care
How Do I Use the "Message a Specialist" Feature?(timing of pal)
- Log in to your WoW Health account.
- Go to the "Dashboard" from the top bar.
- Click on “See a Doctor”
- Select the “Message a Specialist” option.
- Click on “Access Portal”.
- Fill out the required details about your symptoms and health concerns.
- Submit your request.
Services Message a Specialist
Can I Use This Service for Any Medical Concern?
Yes, you can use it for various non-emergency concerns, such as discussing symptoms, getting expert’s opinions, or understanding test results.
Services Message a Specialist
Is There a Response Time Guarantee?
Most specialists respond within 24 hours, though response times may vary depending on the complexity of the queries.
Services Message a Specialist
Can I Attach Documents or Test Results While Messaging a Specialist?
Yes, you can securely upload and share documents, medical reports, or test results to provide the specialist with the necessary context.
Services Message a Specialist
What Types of Specialists Can I Message Through WoW Health?
Through WoW Health, you can message specialists across various fields like cardiology, dermatology, orthopedics, pediatrics, and more.
Services Message a Specialist
What is included in the annual provider visit?
The annual provider visit includes a comprehensive checkup that covers essential health screenings like blood pressure, cholesterol, and other preventive services for personalized health needs.
Services Annual Provider Visit
Are screenings like cervical cancer and prostate exams covered?
Yes, cervical cancer and prostate exams are covered as part of the annual provider visit. Prostate exams are covered after the age of 50, and cervical screenings are included for eligible members.
Services Annual Provider Visit
How much is covered for an annual visit, and are there any additional costs?
Up to $175 is covered for services provided during the visit. Additional tests or follow-ups may require a separate sharing request and could include additional costs.
Services Annual Provider Visit
When can I schedule my next annual visit?
You can schedule your next annual provider visit once a year. It’s important to maintain a continuous membership to remain eligible.
Services Annual Provider Visit
At what age should I start getting colorectal cancer screenings?
You should begin colorectal cancer screenings at the age of 45, with coverage available every 10 years, provided you have continuous membership for at least six months.
Services Colorectal Cancer Screening
What costs are covered for a colorectal cancer screening?
Coverage for a colorectal cancer screening includes up to $5,000 for the procedure, anesthesia, diagnostic testing, biopsies, and pathology. Any additional services may be subject to further approval or cost-sharing.
Services Colorectal Cancer Screening
Can high-risk individuals under 45 get coverage for colorectal screenings?
Yes, high-risk individuals under 45 can receive coverage with prior written approval, making sure that preventive care is accessible even for those with increased risk.
Services Colorectal Cancer Screening
Are home test kits for colorectal cancer screenings also covered?
Yes, home test kits like gFOBT, FIT, and sDNA-FIT are covered starting at age 45, with annual or tri-annual coverage depending on the test, subject to continuous membership.
Services Colorectal Cancer Screening
At what age should I start getting mammograms, and how often are they covered?
Mammograms are covered annually starting at age 40, with a maximum of $600 in coverage for each screening, helping ensure early detection of breast cancer.
Services Mammograms
What is the maximum coverage for mammograms?
The maximum coverage is $600 per year for 2D or 3D mammograms, including the exam, appointment, and image evaluation. Additional costs may be the member’s responsibility.
Services Mammograms
Are 3D mammograms covered, and is there a cost difference?
Yes, both 2D and 3D mammograms are covered, up to the $600 limit. Any additional costs for advanced services will need to be covered by the member.
Services Mammograms
What happens if I need further testing after an initial mammogram?
If further testing is required, like an ultrasound, it will be included within the $600 coverage. Additional services beyond this may require a separate sharing request.
Services Mammograms
Which vaccines are covered under the youth immunization program?
Vaccines like HPV, Meningococcal, Pneumococcal, Rotavirus, Polio, Hepatitis A and B, Varicella, DTaP, Tdap, and MMR are fully covered, ensuring comprehensive protection for your child.
Services Youth Immunizations
Are immunizations fully covered for children under 18?
Yes, immunizations are covered in full for children up to age 18, provided there’s a continuous membership, giving parents peace of mind.
Services Youth Immunizations
How often should my child receive vaccines, and when can we start?
Vaccinations should follow CDC guidelines, and coverage is available from birth through age 18. You can start as soon as your membership begins or after six months for other members.
Services Youth Immunizations
Are there any vaccines not covered by this program?
Only CDC-recommended vaccines are covered under the program. Any vaccines outside these recommendations may not be eligible for coverage.
Services Youth Immunizations
How often should I schedule well-child visits, and what is covered during these visits?
Well-child visits are covered at specific intervals, from birth to age 3, to monitor your child’s growth and development. Each visit includes physical exams and guidance on immunizations.
Services Well Child Visits
What ages are covered for well-child visits?
Visits are covered for children from birth to 36 months, with visits scheduled at birth, 1 month, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 30 months, and 36 months.
Services Well Child Visits
Are immunizations included in well-child visits?
Yes, recommended immunizations are included in well-child visits, guaranteeing your child receives the vaccines they need for optimal health.
Services Well Child Visits
How much is covered for each well-child visit?
Each visit is covered up to $175, ensuring access to essential healthcare during the most crucial early years.
Services Well Child Visits
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